You may visit our FAQ for you to know the answers to the typically asked questions. Our customer service representatives are ready to assist you if you are having trouble finding the answers on this page. In order to do so, you may e-mail us at info@nnsw.ca where National Smoking Weed’s customer service representatives will be able to help you.

Frequently Asked Questions

Who to contact if I need help with my order?

You may call our contact number  or e-mail us at info@nnsw.ca where our customer support team will help you.

Why have I not received any confirmation e-mail?

If you are not seeing any confirmation e-mail about your order, you can check your spam folder. If there are none, make sure that your Internet connection is working well, as its

Is a doctor’s prescription required?

There is no need for a doctor’s prescription. We just need to verify your age that you are at least 19 years old and a Canadian resident.

  • Is tax already incorporated in your prices?
  • Taxes are already included in our prices.
  • Do you have an exchange and refund system?
  • We do NOT have an exchange and refund system.
My E-payment has already been sent, why is my order still pending?

We may only process your order once your payment enters our system, and matches with your order’s number. It usually takes up to 2 to 12 hours. If it exceeds, it is either our system did not receive any payment or you failed to follow the instructions on e-payment.

Did you receive issues with your product?

If you have issues about:

  • Product’s quality
  • Incorrect product
  • Damaged or defective

You may contact us at +1416-555-0373 or e-mail us at info@nnsw.ca to make it right for you. We will quickly work to assist you with your issues. Please provide these details when sending us an e-mail:

  • Order number
  • Name of product
  • Details of the issue
  • You may include photos or videos of the defects

If this FAQ section does not answer your question, you may contact us and expect that we will help you with your concern.